Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@emilyandgraceboutique.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Restocking Fee: $0 – We do not charge any restocking fees for returns.
- Return shipping costs:Â The costs for the return shipment are the responsibility of the buyer.
You can always contact us for any return questions at info@emilyandgraceboutique.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@emilyandgraceboutique.com
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Customer Service
Monday to Friday | 09:00 am – 06:00 pm (GMT -08:00) Pacific Time, California
Weekends | 12:00 pm – 08:00 pm (GMT -08:00) Pacific Time, California
Phone: +12135816326
Email:Â info@emilyandgraceboutique.com
We aim to respond to your questions within a day
Contact Information
Store name:Â Emily and Grace Boutique
Company name:Â Dorcom Digital
Company nr.: KVKÂ 78026741
VAT nr.:Â NL003275932B29
Company Address:Â Capitool 10, 7521 PL Enschede, Overijssel, the Netherlands