Shipping policy

At Emily and Grace Boutique, we're proud to serve customers across the United States with reliable shipping. Please read below for everything you need to know about how we ship your favorite finds.

Shipping Policy Update

We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 02/08/2026)

General Shipping Information

We currently ship throughout the United States.

Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.

Shipping Rates

We offer free shipping on all orders, with no minimum purchase - Free Shipping

Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

Estimated Delivery Times

Here's what to expect once your order is processed:

  • Processing Time: 2–3 business days (Monday to Friday)
  • Transit Time: 4–9 business days (Monday to Friday)
  • Total Delivery Time: 6–12 business days
  • Order Cutoff Time: 06:00 PM
  • Time Zone: (GMT -08:00) Pacific Time, California

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

Carriers

We use a variety of carriers to deliver your order. The specific carrier may vary depending on factors such as product type, weight, destination, and availability. This means that your order might be shipped with a different carrier than you may be used to.

Our carriers:

  • UPS
  • USPS 
  • FedEx
  • DHL

Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas. Certain items may be subject to shipping restrictions depending on United States-specific regulations or carrier restrictions.

Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email: info@emilyandgraceboutique.com

We will work with the carrier to investigate the problem and find a solution as soon as possible.

Questions about this Shipping Policy

If you have any comments, questions, or concerns about our Shipping Policy, please refer to our contact page.

Customer Service

Monday to Friday | 09:00 am – 06:00 pm (GMT -08:00) Pacific Time, California

Weekends | 12:00 pm – 08:00 pm (GMT -08:00) Pacific Time, California

Phone: +12135816326

Email: info@emilyandgraceboutique.com

We aim to respond to your questions within a day

Contact Information

Store name: Emily and Grace Boutique

Company name: Dorcom Digital

Company nr.: KVK 78026741

VAT nr.: NL003275932B29

Company Address: Capitool 10, 7521 PL Enschede, Overijssel, the Netherlands